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Responsible Gambling at First 1 Club

At First 1 Club, we believe that online sports competitions should be an enjoyable and controlled form of entertainment. Our commitment is to provide a safe and responsible gaming environment for all our members. Please read the following guidelines to ensure you are gambling responsibly.

1. Stay in Control

  • Monitor Your Activity:
    Use the tools available in your account (such as My Account and My Entries) to view your prediction entries and track your participation history. This helps you maintain oversight of your gaming activities.
  • Set Limits:
    We have established reasonable limits on the number of prediction entries allowed per competition (refer to the Membership Overview table). This is designed to minimize potential financial risks associated with compulsive gaming.

2. Self-Exclusion and Support

  • Self-Exclusion Policy:
    If you feel that your gaming activity is becoming problematic, you can opt to self-exclude for a fixed period (minimum six months). During the self-exclusion period, we will:
    • Close your account, delete your password, and disable your login name.
    • Prevent the opening of new accounts.
    • Remove you from our mailing list and promotional communications.
    • Provide information about support organizations such as Gamblers Anonymous.

To request self-exclusion, please contact us and we will process your request promptly.

  • Regular Checks:
    We perform regular checks using tools like GamStop. If your details appear on a national self-exclusion register, your membership will be updated accordingly, and you will be notified that you can no longer participate.

3. Responsible Gaming Practices

  • Set an Acceptable Loss:
    Decide on a limit that you are comfortable losing before you begin playing.
  • Avoid Interference:
    Do not risk funds if gaming interferes with your work, recovery from addictive behaviour, or is being done under the influence.
  • Recognize When to Stop:
    Gaming should always be a choice. If you no longer enjoy the experience, it’s important to take a break.

4. Seeking Professional Assistance

If you need help or advice regarding your gaming habits, we strongly recommend contacting professional support organizations, such as:

You can also consider using self-help software to block gambling sites automatically, check out this resource on responsible gambling, where you can explore various options and choose the one that suits you best.

For more information or further assistance, please contact our support team.

5. Underage Policy

  • Age Restriction:
    It is illegal for anyone under 18 to open a membership account with First 1 Club. We reserve the right to perform age verification via third-party services and to request proof of age. If underage use is detected:
    • Your account will be suspended.
    • Any winnings will be forfeited.
    • Current competition entries will be voided.
    • We may report the case to the police.
  • Additional Protection:
    We recommend installing filtering software (e.g., Childnet International, CyberPatrol, Net Nanny) if persons under 18 have access to your computer.

6. Account Security

  • Password Protection:
    Your account is secured by your password. Do not share your login details with anyone. If you suspect unauthorized access, change your password immediately by logging in and navigating to My Account > My Profile.

7. Our Commitment

While it can be challenging to detect problem gambling, we are committed to monitoring gaming patterns. We review database transaction logs monthly to identify unusual patterns and will contact any user whose behaviour may indicate a risk of compulsive gambling.

For any questions regarding our Responsible Gambling Policy or for further assistance, please do not hesitate to contact our Responsible Gambling team.