FAQs Home FAQs Have questions? Our Frequently Asked Questions (FAQ) section provides quick answers to common inquiries. Whether you’re curious about our how to play , age verification policy, how to contact support, or anything else, we’ve got you covered. Browse through the questions below to find the information you need. If you don’t see the answer you’re looking for, feel free to reach out to us! What prizes can I win ? We offer a range of exciting prizes for our members, depending on the stage and size of our club. Here’s a summary of what you can expect: Free Competitions: As a promotion of our concept, we are offering free competitions with prize awards of £250 to £500. You can join these competitions by becoming a member with nominal fee for your Age and ID verification ( Regulatory requirement) and enjoy the thrill of predicting the Formula 1™ races. Lifestyle Experiences and Super Car : Once we reach 4,000 members, we will launch a full commercial version with various tiers of membership levels. These will offer lifestyle experiences as prizes, such as race visits, F1™ car driving experiences, and more. You can choose a membership level that fits your budget and preferences, and access exclusive benefits and features. As we grow further around 5,000 member level ,we plan to introduce a Super Car with a value in excess of £45,000+ at every race. Note: Our prizes are non-transferable, non-cash prizes, except for the cash prizes during initial promotion mentioned above. We are committed to achieving winning odds of approximately 1 prize for every 2,000 members based on two competition entries per member. Full detail are under Prizes Sign up today and help us make YOUR club commercially viable, after all… Memory is in the making! How do I participate in a competition? To participate in a competition, you need to meet two requirements: You must be 18 years old and a club member. Once your age and ID are verified, you’ll be assigned Basic level membership. If you refer three registered members, you can upgrade to Bronze level. Here’s how it works: Age and ID Verification: Make sure you’re at least 18 years old. Verify your identity to gain Basic level membership. Choose Your Competition: Visit the ‘My Competitions’ page. Select the competition you want to join. Make Predictions: For each race in the competition, make your predictions. You can set up a prediction set that applies to all races or competitions. Edit Predictions: If needed, go back and edit your predictions closer to race starts. We’ll remind you after pole positions are set. Note: Currently, we offer a limited number of free competitions. As our community grows, we’ll introduce more formats and prizes. Expect competitions for each race, and keep an eye out for interesting prizes. Once we reach 5,000 members, we’ll even introduce a Super Car prize!" Can I use your site on the road? Yes, you can. Simply downlaod our PWApp on accessing our site in any mobile platform. You are good to go . Once you log in, you can manage your account and competitions and change predictions and see your score . However, for the best experience, we strongly advise you to use a larger device, such as a tablet or a desktop computer, as some contents may not display easily on smaller screens. You will also receive SMS/Email notifications from our platform once the qualifying rounds are complete and the pole positions are determined. We will remind you to update your predictions for the upcoming race at 12, 6 and 3 hours before the race start, unless you have already done so. Can I change predictions from my mobile phone or tablet? We have developed a mobile responsive website, making it mobile-friendly. Allowing you to adjust predictions via your mobile phone. However, for the best experience, we strongly recommend using a tablet or desktop computer, as all content is easily viewed this way. As we continue to grow, we’ll invest in a mobile app specifically for members. Remember, this is YOUR club. Help us build it! How many entries can I create or purchase ? In this early stage we have granted three entries one for each three available competition - to each member. This allows you to test drive and familiarise yourself with our gaming concept while having a chance to win a cash prize of up to £750. If we open more free Cash Prize competitions we will notify you. Once we reach a level of 4,000 members we will introduce membership tiers , allowing you to upgrade or purchase new entries. See our Competition Rules for more details. I am an EU /Non UK National Can I compete ? Welcome! While our licenses primarily cover operations in the UK, we recommend that EU residents verify whether participation is permitted within your jurisdiction. If you have any questions or need further information, feel free to reach out. We’re here to assist. Failed GBG ID Verification - What can I do ? GBG claims to have 95% approval ratio within the UK. GBG’s fully integrated software accesses a selection of comprehensive global data sources. This allows them to verify age quickly and securely. By validating customer data against these sources, GBG ensures that only legitimate customers are onboarded while satisfying compliance regulators. If you’ve failed your GBG Age ID Verification, here’s what you can do: Review Entered Details Double-check that all personal information (name, date of birth, address) matches official documents. Ensure there are no spelling errors or inconsistencies. Contact Customer Support If you're unable to verify your identity through GBG, you can reach out to our support team for further guidance. Try Again Later - My Account /My Profile /Edit > Revalidate Occasionally, verification failures can result from temporary system errors or outdated data sources. Trying again after a short period may resolve the issue. Simply re-login access : My Account /My Profile /Edit > Revalidate Can I Test drive your concept without paying fees ? No, you cannot. We are required to check your age and identity by regulation. There is a nominal fee of £2 for age/ID verification. This is one off charge. On full launch of our concept, we will not charge you again as you have already been verified. Simply click on “My Profile” and follow the upgrade process. You can experience the excitement of being a club member and have a shot at winning Free Cash prize! Can I upgrade my membership level midway through the competition ? Yes, when we introduce Membership Tiers as we grow. Simply log into your account, go to “My Account/My Sets”. You will be able to select “Upgrade Membership”. You can choose your desired membership level and make your payment. Once you upgrade your membership level, you can enjoy more prediction options, such as selecting a second driver for positions 1 to 3. Note that these options will apply to all remaining races and streams in the competition, so we advise you to update them as soon as possible. You can also change them for each race if you want. While upgrading your membership level increases your chances of scoring, the remaining drivers for positions 4 to 10 are fixed for each combination. You may want to consider this when choosing a membership level that suits your strategy. Note that we limit the number of entries by membership tier to ensure fair gaming. In case of a tie, the member with the most correct predictions will win the prize. For more details, please see our Prize Award rules. Can I create more entries for the same competition once started? In the early stage with free competitions, we grant you three competition entries—one for each of the three competitions currently available. However, in the future, you’ll have the option to buy extra sets or entries. Simply log into your account, go to “My Account/My Competitions,” and select “Buy.” From there, you can choose the competition you want to Why do I need to upload my personal documents? We need to verify your identity and address before you can join our club and enter our competitions. This is to comply with the legal and regulatory requirements and to protect your account from fraud. This process is called “Know Your Customer” (KYC). We use GBG Global, a trusted identity verification company, to check your details. We do not verify you manually, as we do not want to store your documents on our servers. Please make sure your details are up to date in their databases and also at Electoral register and Credit Bureaus. If GBG asks you to upload your documents, you will be guided through the steps. The verification is usually instant, and once it is done, we can proceed with your application. If the verification fails, we suggest you check you details on Electoral register and Credit Bureaus and then recheck details. Ensure all accurate and no tying error or spaces left after text. Why do you charge £2 fee when competitions are free to enter? We charge a £2 fee for age and identity verification, as required by the UK Gambling Commission regulations. We need to ensure that you are 18 years or older to join our club and enter our competitions. We use GBG Global, a trusted identity verification company, to check your details. This is a one-time charge that covers the cost of the verification process. Please also note we only accept debit cards for payment, as credit cards are not allowed for gambling purposes since 14th April 2020. Can I participate in a competition if it has already started? No Presently we do not permit this. But don’t worry, you can still participate in remaining Free competitions. Refer friends and secure upgrade. Different membership levels can also give you more scoring opportunities. Please refer to our Membership and Competition Rules for more details. What are the competition rules ? These are described fully on a separate dedicated web page. Please refer to our Competition rules How can I upgrade my membership from Basic to Bronze, Silver, or Gold? You can upgrade your membership for free by referring friends! When you invite 3, 6, or 10 valid referrals using the "Invite Friends" link on our platform, your membership will automatically upgrade to Bronze, Silver, or Gold, respectively. A valid referral means the person signs up and actively participates in competitions. Keep sharing your referral link to unlock exclusive benefits! Where can I find my referral link, and how do I track my referrals? Your personal referral link is available in the "Invite Friends" section of your account. You can share it via email, social media, or messaging apps. You can also track your referrals and see how many more you need to upgrade your membership directly from your dashboard. What is two-factor authentication (2FA) and why is it required? Two-factor authentication is an extra layer of security that requires not only a password but also a unique code generated by a separate device or sent to you via WhatsApp/SMS. It is required on our platform to comply with UKGC regulations and to ensure the highest level of security for all members. How many attempts do I have to set up 2FA? You are allowed three attempts during the setup process. If you encounter issues, please contact member support for assistance. What should I do if I lose access to my 2FA device? In the event you lose access, please contact our member support team immediately. We will guide you through the recovery process while verifying your identity to ensure the security of your account. What authenticator applications can I use for TOTP? You can use any of the following applications: Google Authenticator (Android/iOS) Microsoft Authenticator (Android/iOS) Twilio Authy (Android/iOS/Desktop) FreeOTP (Android/iOS) GAuth Authenticator (Desktop) How do I set up TOTP on my device? Process is very strightforward Install one of the recommended authenticator applications on your mobile or desktop device. Open the app and select the option to add a new account. Scan the QR code displayed on our setup page or manually enter the code: D4M3SWXZN3XHLRV6. The app will generate a six-digit verification code. Enter the code in the designated field and click “Verify and Save” to complete the setup. What if I cannot scan the QR code with my device? If your device cannot scan the QR code, simply select the manual entry option and type in the provided code (D4M3SWXZN3XHLRV6). Is 2FA required every time I log in? Yes, for enhanced security and regulatory compliance, you will be prompted to enter your 2FA code upon each re-login. What is WhatsApp OTP and how does it work? WhatsApp OTP sends a one-time password directly to your WhatsApp account. Once you select this option, you will receive a message containing a six-digit code that you need to enter during the authentication process. How do I choose between WhatsApp OTP and TOTP? You can select your preferred 2FA method during the initial verification process. Our system supports TOTP as the default due to its enhanced security, but you may choose WhatsApp OTP if it suits your needs better. Are there any charges associated with SMS OTP? Yes, while SMS OTP is available as an option, please note that it may incur standard messaging charges from your mobile network provider. What if I do not have a smartphone? If you lack a smartphone or cannot use TOTP apps, you can opt for WhatsApp OTP (if you use WhatsApp on your desktop) or SMS OTP. Please be aware that SMS OTP might carry charges depending on your carrier. What is the Lifestyle Experience Competition? Once we reach 3,500 members, we’ll launch competitions offering spectacular lifestyle experiences like race-day visits, driving an F1™ car, or museum tours dedicated to motorsport. Is the Life style experience prize offered as cash? No, the prize fund (£7,500 to £20,000) is allocated towards an unforgettable lifestyle experience. We will work with you to deliver the best experience for your dream race visit /race drives or museum exploration and location of your choice. Can I choose my experience? Absolutely! Our concierge team will work with you to customize your prize experience. Are all expenses covered? Yes, the prize includes safety equipment, insurance, transportation, refreshments, expert guidance, a champagne presentation, and even a prepaid credit card loaded with up to £750. Is the Supercar Competition entry separate from other competitions? Yes, you’ll need a separate entry for the Supercar Competition. Do I have to pay to enter these competitions? Initial competitions are almost free with Basic Membership, subject only to a £2 Age/ID verification fee. Subsequent competitions will require additional fees based on membership tiers. How do I set up TFA with an authenticator app? Simply choose “Set Up TOTP” in your account settings. You'll see clear, step-by-step instructions and an easy-to-follow instructional video to help you complete setup in just a few minutes. What if I lose access to my TFA device or authenticator app? Don’t worry—simply contact our support team. After verifying your identity, we’ll help you regain access to your account quickly and securely. Can I switch my chosen TFA method later? Absolutely. You can update or change your TFA preferences at any time . Simply login and Click My Profile under My Account . You have option to reset. Who do I contact if I encounter issues setting up TFA? Please contact our support team directly. We’re always ready to help you resolve any technical issues promptly.