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At First 1 Club Limited (“First 1 Club” or “we”), we are committed to protecting your privacy and providing a personalized and secure online gaming experience. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). First 1 Club is registered with the Information Commissioner’s Office (ICO) as a Data Controller (Registration Number: ZB657220).

If you have any questions or requests regarding your personal information, please contact our Data Protection Officer (DPO) using the contact details provided below.

Our website may contain links to third-party websites that are not covered by this Privacy Policy. We encourage you to review the privacy policies of those websites.

1. Who We Are and What We Do

First 1 Club Limited is an online gaming community that enables you to predict race outcomes and compete against other members to win prizes. To provide these services, we collect and process personal data about you for both our core and ancillary business activities.

2. Information We Collect and How We Collect It

A. Information You Provide to Us
When you register for an account, enter a competition, subscribe to our services, or contact us, we may collect personal data such as:

  • Name
  • Date of Birth
  • Gender
  • Mobile phone number
  • Email address
  • Messaging history (including communications regarding prizes and complaints)

B. Information Collected Automatically
When you visit our website, we may automatically collect technical data such as:

  • Your IP address
  • Browser type and version
  • Operating system and platform
  • Details of your visits (e.g., pages viewed, links clicked)

C. Age Verification
Membership is available only to individuals aged 18 or older (or as required by local law). We verify your age during registration, and if we discover that a user is underage, we will terminate the account and delete the relevant data.

3. How We Use Your Information

We use your personal data for purposes including, but not limited to:

  • Administration: Managing your account and providing our services.
  • Improvement: Enhancing our website’s content, functionality, and overall user experience.
  • Communication: Sending you updates, notifications, and marketing communications (only where you have provided consent).
  • Security: Ensuring the safety and security of our website and users.
  • Analytics: Measuring advertising effectiveness and website usage.
  • Publicity: With your consent, or as required by law, we may disclose your information in media or on our website (for example, when you win a competition).

Legal Basis:
We process your personal data based on:

  • Your consent (where applicable).
  • The necessity to perform a contract (e.g., to provide our services).
  • Compliance with legal obligations.
  • Our legitimate interests (e.g., improving our services and ensuring security), provided your rights are not overridden.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. For more detailed information, please refer to our Cookie Policy.

5. Sharing Your Information

We may share your personal data with:

  • Service Providers: Such as payment processors (Trust Payments), email service providers (Mailchimp), website hosting providers (ANS Host), and analytics providers.
  • Verification Agencies: For Age and ID verification (GBG).
  • Self-Exclusion Checks: With organizations such as GamStop.
  • Third Parties: For subcontracted services including marketing, event organization, and financial services.
  • Legal Requirements: When required by law or to protect our legal rights.

International Transfers:
When transferring data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place (for example, using standard contractual clauses or relying on an adequacy decision).

6. Where We Store and Process Your Data

Your personal data is stored on secure servers located in the United Kingdom. While we strive to keep your data within the UK, it may be accessed or processed in other jurisdictions where adequate data protection measures are in place. We use industry-standard security measures, including SSL encryption, to protect your data during transmission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We conduct regular reviews to delete or anonymize data that is no longer needed. The specific retention period for different types of data is determined by the purpose of the processing and any legal requirements applicable to that data.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data (subject to certain conditions).
  • Object to or restrict the processing of your personal data.
  • Request data portability (i.e., receive your data in a structured, commonly used format).
  • Withdraw your consent at any time (without affecting the lawfulness of processing based on consent prior to its withdrawal).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 11 below.

9. Security of Your Data

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include regular security reviews, data breach response protocols, and secure storage practices. In the event of a data breach, we will follow our Data Breach Policy and notify affected individuals as required by law.

10. Changes to This Privacy Policy

Any changes to this Privacy Policy will be posted on this page and, where appropriate, communicated to you by email. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Data Protection Officer (DPO):
First 1 Club Limited
Email: [email protected]
 

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.