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1. Introduction

Welcome to First 1 Club. We are committed to ensuring a safe, fair, and secure online gaming experience for all members. This Security Policy outlines the measures we take to protect your account, data, and transactions while using our platform. By using First 1 Club, you agree to comply with these security guidelines.

2. Account Security & Authentication

To prevent unauthorized access, we require Two-Factor Authentication (TFA) during account setup. You can choose one of the following methods:

  • TOTP Authenticator App (Recommended) – Use Google Authenticator, Microsoft Authenticator, or Authy to generate a secure time-based login code.
  • WhatsApp Verification – Receive a one-time verification code via WhatsApp.
  • SMS Verification (Least Preferred) – Receive a code via SMS (additional costs may apply).

Important:

  • You are responsible for keeping your login details confidential.
  • Do not share your passwords, TFA codes, or personal login details with anyone.
  • If you suspect unauthorized access, reset your password immediately and Contact Support

3. Secure Transactions & Payment Protection

We implement industry-standard encryption (SSL/TLS) to protect payment data.

  • All transactions are processed through verified and regulated payment gateways.
  • We never store full payment card details on our servers.
  • Suspicious transactions are monitored, and we may request additional verification.

If unauthorized transactions are detected, we may temporarily restrict your account until verification is completed.

4. Data Protection & Privacy

  • We comply with UK GDPR and UKGC regulations for data security.
  • Personal information is encrypted and stored securely.
  • TFA authentication data is only used for login security and is not shared or sold to third parties.
  • You can review our Privacy Policy for details on how we handle your data.

5. Responsible Gaming & Account Monitoring

To prevent fraud, account misuse, or unauthorized gaming, we:

  • Monitor for unusual login patterns or suspicious activity.
  • Restrict access to users under self-exclusion via GAMSTOP.
  • Allow users to report security concerns via Contact Support.

6. Reporting Security Concerns

If you experience security issues such as:

  • Suspected account compromise
  • Lost access to Two-Factor Authentication
  • Suspicious login attempts or fraudulent transactions

Contact our Security Team immediately via Contact Support

7. Updates & Compliance

This Security Policy may be updated periodically to reflect regulatory changes and enhanced security measures. We will notify users of any significant updates via email and website alerts.