FAQs Home FAQs Have questions? Our Frequently Asked Questions (FAQ) section provides quick answers to common inquiries. Whether you’re curious about our how to play , age verification policy, how to contact support, or anything else, we’ve got you covered. Browse through the questions below to find the information you need. If you don’t see the answer you’re looking for, feel free to reach out to us! What is First 1 Club? First 1 Club is a motorsport fan engagement platform where members take part in race-based prediction competitions and quizzes. Members earn points, track performance and progress through structured membership levels. How do I take part? Register for a free account, select an active competition and submit your predictions before the deadline. Once the race or quiz begins, entries close. Is it free to join? Yes. Registration and participation in core competitions are free. Members can progress through the club through performance and referrals. How does scoring work? Points are awarded based on the accuracy of your predictions or quiz answers. Scoring follows a structured system inspired by motorsport rankings. Failed GBG ID Verification - What can I do ? GBG verifies your details against trusted data sources and has a high approval rate in the UK. If your verification fails, try the following: Check your details — ensure your name, address, and date of birth match your official documents. Consider recent changes — moves or name changes may not yet appear in databases. Retry if allowed — use a different ID document if prompted. Contact support — if you believe the result is incorrect, reach out and we’ll help you with next steps. What are membership levels? Members start at Basic level and can progress through Bronze, Silver and Gold. Higher levels offer additional flexibility and strategic advantages within competitions. How do I move up levels? Progression is based on points earned through participation and referrals. Each level unlocks additional features and opportunities within the platform. What happens if players have the same score? Tie-breaks are resolved based on the number of correct answers and, if required, response time. Additional tie-break methods may be applied where necessary. Are there prizes? The platform is currently focused on competition, performance and community growth. Future partner-led campaigns and experience-based opportunities may be introduced as the club develops. What are “future experiences”? As partnerships develop, competitions may include access to motorsport-related events, travel or lifestyle experiences. All opportunities will be introduced with clear rules and eligibility criteria. Is the platform safe and compliant? Yes. First 1 Club uses identity and age verification processes and is designed to operate within a structured and compliant framework. We are regulated and licenced by UK Gambling Commission. How do I set up 2FA with an authenticator app? Process is very straightforward See video : https://youtu.be/I9dEVk5_CuE Go to your account security settings and choose the option to set up two-factor authentication. You will be shown a QR code. Open your authenticator app, add a new account, and scan the QR code. The app will then generate a six-digit code. Enter that code on First 1 Club to complete setup. If you cannot scan the QR code, you can manually enter the unique setup key shown on your account screen. How will I know when competitions are open? Competitions are displayed within your account dashboard. You may also receive reminders before deadlines via email or SMS. Why do I need to use two-factor authentication? Two-factor authentication, also known as 2FA, helps protect your First 1 Club account by adding an extra security step when you sign in or make important account changes. Because First 1 Club is an 18+ UK platform, we use security checks to help protect members, reduce unauthorised account access, and support our age, identity and compliance obligations. How do I contact support? You can contact the support team through the contact page or via the details provided in your account. We aim to respond promptly to all enquiries. What type of 2FA does First 1 Club use? First 1 Club supports authenticator-app based 2FA using time-based one-time passcodes, commonly known as TOTP. You can use common authenticator apps such as Google Authenticator, Microsoft Authenticator, Authy, or another compatible TOTP app. Is 2FA required every time I log in? Yes. For account security, you may be asked to enter a fresh 2FA code when signing in or when completing sensitive account actions. Each code is temporary and is generated by your authenticator app. If a code expires, wait for the next code and try again. What should I do if I lose access to my 2FA device? If you lose access to your phone or authenticator app, contact First 1 Club support. We will need to verify your identity before resetting or changing your 2FA method. This process helps protect your account and prevents unauthorised access. What happens if I cannot complete 2FA setup? If you cannot complete 2FA setup, check that the time and date on your device are set automatically, then try again with a fresh code from your authenticator app. If setup still fails, contact support. You may be asked to complete additional verification before access can be restored or your 2FA method can be reset. Why is registration restricted to UK residents only? First 1 Club is certified UK gambling commission platform. It is our policy to abide by regulatory framework for competitions. As a result, registration is limited to users residing within the UK. Is First 1 Club free to join? Yes, registration is free and includes a set number of entries for competitions. Are there cash prizes? No cash prizes are offered at launch. How do membership levels work? All members start at Basic and can progress through the club by earning points and referrals. Will rewards get bigger in future? Our ambition is to grow the platform and introduce more valuable member benefits as the club and partner network scale. Any future promotions will always be launched with clear rules and conditions. Can I change predictions from my mobile phone or tablet? We have developed a mobile responsive website, making it mobile-friendly. Allowing you to adjust predictions via your mobile phone. However, for the best experience, we strongly recommend using a tablet or desktop computer, as all content is easily viewed this way. As we continue to grow, we’ll invest in a mobile app specifically for members. Remember, this is YOUR club. Help us build it! Can I upgrade my membership level ? Yes, but only thru points redemption and valid referrals.